Vera handles your frontline customer support across chat, email, SMS, and voice. She answers from your verified knowledge base, processes refunds, tracks orders, and resets passwords — then escalates to a human the moment something needs judgment, empathy, or a policy exception.

• Answers from a verified knowledge base (no hallucinated policy)
• Processes refunds, tracks orders, resets passwords
• Collects CSAT and routes hard cases to your team

Not a chatbot. A resolution engine with a permanent human lifeline.